If you're in charge of purchasing your business's or call center's headsets, you've probably needed to purchase replacement coiled cords at some point. Static on calls, crackling in the headset speaker or dropped calls can be symptomatic of a damaged or deteriorating coiled cord.
When shopping for replacement headset or amp cords, chances are you searched for your headset manufacturer's cord (i.e. Plantronics, Jabra, VXi, etc.) and paid upwards of $30 for each cord. Many equipment buyers aren't aware that there are less costly alternatives available.
Comfort Telecommunications is a 35-year-old headset company that specializes in call center headsets, as well as aftermarket (generic) cords and accessories for Smith Corona, Plantronics, Jabra, GN Netcom, and others.
WHY BUY GENERIC?
- Generic cords cost less. Comfort cords will save you 50% or more compared to the manufacturers' cord pricing.
- IT and Purchasing Departments waste thousands of dollars on name-brand cords. People in the know always look for the less-costly generic choice when shopping for headset cords.
- Smart people buy generic. Why pay the high prices of name-brand cords when you can buy the exact same cord at a much lower price!
The call center agent's best friend is their headset, and choosing the right headset for your call center or office staff can be daunting. There are many things to consider when comparing headsets by various manufacturers. Here are five things to think about before you make your next purchase. KNOW YOUR VENDOR. A [...]
Corded headsets take a lot of abuse in a call center environment. The most common problem we see is damaged cords. If you're using corded headsets, remove the device directly at the adapter (quick disconnect, RJ9 port, USB port, etc). Never pull or tug on the cord -- this will cause the wires to loosen or fray, causing static or [...]
Plantronics announces discontinuation of popular SupraPlus Series headsetsOn July 17, 2018 Plantronics announced that they will be phasing out their popular SupraPlus Series headsets, commonly known as the HW251N and HW261N, effective early 2019. The last order date will be January 31, 2019 and the last shipment date will be March 31, 2019 or while supplies last. These same [...]
In our experience, experience is everythingWith so many changes taking place in call center technology these days, it is becoming more difficult to know what headset option will work best for your particular environment. Upgrading to the cloud? You may be surprised to know that your legacy hardphone headsets can be easily and inexpensively converted to a USB headset!When looking at [...]
You've been there (or will be eventually) -- you've upgraded your call center communications to a VoIP-based platform. You've put in long days, spent some sleepless nights and suffered from brain-drain. Your checklist is complete: your hardware is in place, you've set up your ACD, IVR, IP switches, routers, firewalls, etc, etc. Now you can sit back [...]