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Avoid this common mistake when changing your call center telephone system

Posted by Bonnie on

The lifeblood of your call center is the telephony equipment. Every call center administrative team at one time or another will be faced with having to upgrade its equipment to keep up with today's rapidly changing technology.

You'll want to do a needs assessment to determine what equipment requires replacement, and what equipment can be adapted and re-purposed.

If you're replacing a legacy analog or digital hard phone system with a newer digital or IP system, you may be surprised to learn that the headsets that are currently in use in your call center might easily be migrated to your new system simply by replacing the lower coiled cord.
  Replacing just the lower direct cord can save you substantially. 

This could save you substantial IT spending dollars by not having to replace your agents' headsets. Plus, if you shop for a lower-priced generic (aftermarket) cord in lieu of the headset manufacturer's OEM cord, you'll save even more.

Many call centers are moving their communication system to the cloud via soft phone service. In this case, by simply replacing the lower coiled cord on the headset with a USB adapter cord to easily convert your hard phone headset equipment to soft phone headsets, you'll be able to re-purpose your legacy headsets and save the money that was budgeted for new headsets.

Do your homework and search for a reliable vendor who offers generic or aftermarket cords, get a few cords to test in advance, and then sit back and count the savings!

Comfort Telecommunications offers a free 30-day trial on generic aftermarket cords for Smith Corona, Jabra and Plantronics headsets. Call for info or a free trial: 800-399-3224, or email sales@comfortel.com, and one of their knowledgeable headset advisers will contact you.

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National Public Safety Telecommunications Week

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3 Reasons To Buy Generic

If you're in charge of purchasing your business's or call center's headsets, you've probably needed to purchase replacement coiled cords at some point. Static on calls, crackling in the headset speaker or dropped calls can be symptomatic of a damaged or deteriorating coiled cord.When shopping for replacement headset or amp cords, chances are you searched for your headset manufacturer's [...]

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What you should know before making your next call center headset purchase

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Troubleshooting Common Headset Equipment Problems

Corded headsets take a lot of abuse in a call center environment. The most common problem we see is damaged cords. If you're using corded headsets, remove the device directly at the adapter (quick disconnect, RJ9 port, USB port, etc). Never pull or tug on the cord -- this will cause the wires to loosen or fray, causing static or [...]

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Plantronics Discontinues Major Headset Line

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Experience.....is everything!

In our experience, experience is everythingWith so many changes taking place in call center technology these days, it is becoming more difficult to know what headset option will work best for your particular environment. Upgrading to the cloud? You may be surprised to know that your legacy hardphone headsets can be easily and inexpensively converted to a USB headset!When looking at [...]

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Poor call quality — it’s not always the headset’s fault!

You've been there (or will be eventually) -- you've upgraded your call center communications to a VoIP-based platform. You've put in long days, spent some sleepless nights and suffered from brain-drain. Your checklist is complete: your hardware is in place, you've set up your ACD, IVR, IP switches, routers, firewalls, etc, etc. Now you can sit back [...]

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