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Returns and Exchanges

Returns and Exchanges

PLEASE DOWNLOAD AND INCLUDE THIS FORM FOR ALL EQUIPMENT SENT TO US click here

Returns - No Obligation Trials: Comfort Telecommunications Inc is excited to offer a NO obligation 30-day trial of our Smith Corona products. When accepting a trial we will provide you with a prepaid FedEx return label to return any unwanted equipment. Return labels will be emailed to you the day of or the day following the equipment leaving our facility. Trial equipment cannot be returned after 30 days and payment is expected. If you wish to extend the trial period please contact your sales representative before the end of the 30 day trial period. Trial equipment is only offered to our business customers and not to individuals. Return downloadable form here

Returns - NON-DOA products: RMA numbers are not required however you MUST contact your sales representative before returning any equipment. When returning equipment please follow the DO list below. Returns of New Smith Corona products are not accepted after 30-days of receipt. A 20% restocking fee may apply if the Smith Corona product is not returned in the same condition as received. Refurbished equipment has a 30-days return policy. All NEW Jabra, Plantronics, telephones and all other non-Smith Corona equipment has a 10 day from receipt return policy. We are bound by this policy with the manufacturers and any item received in poor condition will be returned to the customer. For NON-DOA equipment the customer is responsible for all shipping charges for the return. Original shipping charges to the customer are NOT refundable. Return downloadable form here

DOA - Defective Equipment - Advance Replacement: We will exchange equipment which is found to be defective during the first 30-days of usage only. Exceptions may apply. You MUST contact your salesperson to discuss the issues and possible solutions before a replacement is agreed upon. After 30-days the equipment will fall under the warranty period and should be sent to us for service. During the first 30-days, prepaid FedEx shipping labels are provided upon approval for defective replacements. Please call 800-399-3224, email your salesperson or support@comfortel.com with your information. Loaner equipment is NOT available during the replacement process.
Exchange: If within 30 days of your purchase you are not happy with your purchase and would like to discuss an exchange, please contact your sales representative or email support@comfortel.com. Please see your receipt or packing slip for the name of your salesperson. Return downloadable form here

Before attempting to return equipment please read the following information:

PLEASE DO NOT
1. Do not tear, write-on or deface the product boxes in any way
2. Do not return equipment with missing paperwork, including cardboard inserts, parts or user guides
3. Do not use staples, stickers or tape on the product boxes
4. Do not use the product boxes to ship items back
5. Do not return an item without consulting with your sales representative

PLEASE DO
1. If you've received defective equipment, call your sales rep immediately and also read the "Defective Equipment - Advance Replacement" information below
2. Double check that ALL packing materials and parts are in included and package properly for the return
3. Use a separate shipping box to return ship items back to us
4. Include a copy of the invoice or packing slip and include a written explanation for the return or you can download our return form
5. Ship all equipment to:

Attn: Returns - Return downloadable form here
Comfort Telecommunications Inc
1407 SE 47th Terrace
Cape Coral, FL 33904

Terms and Policies: Subject to change without notice. Any questions regarding our terms and policies can be explained further by contacting your sales representative or customer service at 800-399-3224.